Formerly known as Hospice On Call, LLC
The Longest Standing Leader of After-Hours Telephone Triage Serving Hospice, Home Care, and Primary Care
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Hospices
Clinics
Patients
States
Our Triage Service can support your staff and provide coverage for your patients. A Triage Assistant trained in identifying the nature of the call will field the majority of calls. Upon gathering information, the triage assistants will ask a few short questions; if symptoms are mentioned, the call is immediately forwarded to a Registered Nurse.
Hospice On Call is prepared to serve your home health patients. We can place prescription refill orders, process durable…
Designed to enhance the Patient Experience through reassurance, continuity of care, and development of trust. If you are a hospice organization, a home health agency, or a physician's office, this service can be a valuable addition to your organization.
Hospice On Call has caring, compassionate nurses who adhere to the highest professional and personal standards. They are expert in hospice care and protocols and pay strict attention to detail. They are calm in the face of stressful situations and always professional in their interactions with patients, caregivers, family, and staff.
Compensation is per patient per week. We design programs fitted to your budget. Our clients experience reduction of staffing costs without loss of quality in care. Partnership with Hospice On Call means less recruitment, less training, no scrambling to fill in when staff call off or take vacations.
Each call with patients, caregivers, facilities, and hospice staff is recorded. If there is ever a question of what was said, who was notified, or what was promised there will be definitive answers.
Hospice On Call drives appropriate utilization of care, and promotes efficacy and efficiency. Hospice On Call has the flexibility to meet the needs of organizations both large and small. Save your staff from burnout by letting us take the call so they don’t have to.
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“Hospice On Call is very thorough, when they triage a clinical matter they call the patient back in an hour to make sure the needs of that patient have been met. Their customer service and follow up are great, if I ever have a question they respond right away and take care of business. I also like the fact that all the calls are recorded and available ...”
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“I appreciate that our patients and their families experience seamless service when our office is closed. Hospice On Call answers the phone with our name and they are able to provide the same information we would since they have access to our electronic medical records...”
“We are very happy with Hospice On Call. Their staff are kind, concerned, and considerate. They triage our calls well and are extremely professional with our staff, patients, facilities and families.”
“Hospice on Call is an asset to us because, in addition to taking care of our patients, they give us a complete picture of what transpired while our office was closed and we use their end of shift reports to drive the care we provide the next business day. They are also very flexible and if we have an emergency and need to close our office they are ready at a moment’s notice to take our calls...”
Send us a message and let's set up a time to discuss your project. We are confident that our team will integrate within your company and serve patients on the highest level.
